The manager informed me that the third row had been sent to their detail shop to be cleaned and that was the best they could do. I politely asked, "And what about the third row? Will that be replaced?" I was informed that the manufacturer’s rep as well as his boss said that a new third row would NOT happen. The service manager informed me that the hatch gasket was on back order and as soon as it was arrived, they would re-install the parts that they had dismantled and I could take it with me. Horrible experience! Will never recommend or use Honda again!Īfter numerous phone calls, I drove over to the dealership seeking out the service manager who took me to the lot behind the building where the back interior and bumper had totally been removed with some obvious patchwork done along the metal seams. Oh and let's not even talk about how I'm still waiting for a supervisor at West Babylon NY Honda to return our calls-months later or that I sent a certified letter directly to HONDA Corporate and did not even get a call or email back. We had all intentions of sticking with them with our next vehicle but as soon as this lease is done, we are done with Honda. We leased a 2021 Honda odyssey because we thought it was a safe, reliable, family friendly vehicle and not only does your transmission go on a new vehicle but you don't even cover the cost of the rental needed due to your faulty product? Honda USA just lost our business. Are you kidding me? We are now out the cost of the rental (almost $700), the hotel fees, tolls, gas, and a day of pay at work? How can Honda even consider this being a fair offer? Fast forward, we finally get in touch (after a thousand times being transferred and promised a call back) to a Honda USA representative who informs me that they will NOT cover the rental because we are out of the initial warranty and the most she can do is give us a $300 voucher for Honda services. We now have a hotel bill for two days, the car rental fee for a week, and when the minivan was finally done being fixed, we then had to take off a day of work to drive 8 hours (4 hours there and 4 hours back) plus tolls and gas, to exchange the rental and minivan. We went and rented another minivan from Enterprise. Which meant, we needed to rent a rental car to get us back to the hotel and then back to our home, 4 hours away. Honda was willing to replace the transmission but it would take about a week to get the part and complete the job. The next day, we brought the minivan to a local Honda Service Center, who informed us that our transmission needed to be replaced. Luckily, a good samaritan helped us get safely off the main road and to a local hotel. We called Honda Roadside who informed us that even though my minivan was only 1.5 years old, we were not covered because we were over the mileage of the initial warranty (*by a small amount) and they could, for a charge, send a tow truck but was unable to help us to a safe location. In my opinion, if you want a safe reliable car, stay far away from Honda. My sister and uncle's Ford cars have over 200,000 miles and are still safely running. The car sensors also went crazy in the snow lighting up everywhere as it snowed outside. The dvd audio only plays the background sound or the movie being played and the rear doors stopped unlocking with the key and have difficulty opening. The car's downshift is also delayed so the whole transmission needs to be redone (Carmax employee said it could run $5,000 to fix). I read many reviews that said this same issue happens with their Honda cars including Odyssey and Pilot as well as other seal oil leaks. Honda said since it was over a year since the last time it happened (one month over a year) that it wasn't covered. He knew exactly what was wrong before I was even told by Honda service. AAA tow truck guy said he sees this very often with Honda's. This was not only dangerous because the car completely turned off as I was driving with my small children and infant in the car, but very costly at about $2,500 to fix both times.
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